The RoamRight mark is used by Arch Insurance Company and owned by its affiliate, Arch Capital Group (U.S.). All insurance products offered and underwritten by Arch Insurance Company.
Trip Delay Claim Form
Do not use a public computer (e.g. internet cafe, public library) to complete this form
Complete the form with as much information as possible. Required fields are marked with an asterisk (ex: ). Some fields may be required based on your response to other questions.
On most modern web browsers, the data you enter will be periodically saved. If you need more time to complete this form, you can return to this computer and web browser later to complete the form. You must return to this computer and web browser to resume your claim form in progress - a different computer or different browser will not have your saved responses.
Clearing your browser cache may clear your saved claim form data
After completing the form, you will have an opportunity to upload documentation (ex: receipts) to support your claim.
The Trip Delay/Missed Connection Claim Form can be used to file claims for::
Unused pre-paid portions of your trip
Additional Transportation costs to return home or to resume your trip
Additional hotel and meal accommodations following the delay of your trip or a missed travel connection
Please complete and sign the Trip Delay Claim Form in full and return it with the specific documentation noted for your claim.
For all claims, submit:
Copies of your original travel documents including the cruise or tour brochure, flight itinerary or e-ticket showing the ticket numbers and date of travel, hotel or other pre-paid expenses;
Proof of payment of the claimed travel expenses - copies of both sides of checks, copies of credit card statements or receipts for cash payments;
Copies of any refunds, adjustments or credits, provided by the tour operator, airline, or other travel providers;
If you did not receive any refunds, adjustments or credits, provide a copy of the trip cancellation policy or a letter from the tour operator stating that no refunds, adjustments, or credits were available;
For international flights, please request a refund from the airline and provide us with a copy of the refund payment or written denial;
Proof of loss:
Delay of Common Carrier – Provide a written statement from the airline, cruise line or other common carrier confirming the cause and length of the delay. This can be requested through the Customer Service page of the airline or cruise line’s website;
Other – Documentation showing the reason that your trip was delayed or your travel connection was missed;
If you are filing a claim for additional expenses that you incurred due to the delay of your trip or a missed travel connection, submit copies of all of your travel invoices and receipts for additional meals, lodging, and transportation expenses.