The RoamRight mark is used by Arch Insurance Company and owned by its affiliate, Arch Capital Group (U.S.). All insurance products offered and underwritten by Arch Insurance Company.
Baggage Delay, Lost, Damaged or Stolen Claim Form
Instructions (click to expand)
Do not use a public computer (e.g. internet cafe, public library) to complete this form
Complete the form with as much information as possible. Required fields are marked with an asterisk (ex: ). Some fields may be required based on your response to other questions.
On most modern web browsers, the data you enter will be periodically saved. If you need more time to complete this form, you can return to this computer and web browser later to complete the form. You must return to this computer and web browser to resume your claim form in progress - a different computer or different browser will not have your saved responses.
Clearing your browser cache may clear your saved claim form data
After completing the form, you will have an opportunity to upload documentation (ex: receipts) to support your claim.
The Baggage Expense Claim Form can be used to file claims for:
Items lost, stolen or damaged during your trip;
Essential items you purchased when your luggage was delayed or misrouted by an airline or cruise line;
Please complete and sign the Baggage Expense Claim Form in full and return it with the documentation noted below.
For all claims, submit:
Copies of your travel documents confirming your travel dates and itinerary;
Copies of your boarding pass or e-ticket;
Copies of invoices or receipts for all claimed baggage expenses;
Proof of payment of the claimed baggage expenses – copies of both sides of checks, copies of credit card statements or receipts for cash payments;
Proof of loss:
Verification of the damage, loss or theft including a copy of the report filed with the travel provider, hotel or local police department;
A statement from the airline or cruise line confirming the delay of your luggage and confirming the length of the delay. This can be requested through the Customer Service page of the airline or cruise line’s website;
A statement confirming the loss or damage of your luggage by the airline or cruise line and showing any amounts paid or reimbursed by the airline or cruise line.