Travel Alerts

Welcome to the Arch RoamRight online claims website

Before you start, it is helpful to have any documents to support your claim ready to upload. If you are using a mobile device or tablet, it can be as easy as taking a clear picture of the document as you complete the form on the next page.

Start Your Claim

To get started, choose the most appropriate claim from below.
Not sure which type of claim to file? Read more

Initial Required Information

You can start your claim now and then upload additional documents later. Depending on the type of claim filed, you will likely need the following information to initiate a claim:

  • Arch RoamRight Policy Number (found in the email you received from us when you purchased your policy)
  • Where you purchased your policy (the name of a travel agency, roamright.com, etc.)
  • Personal information (contact info, birthdate, etc.)
  • Travel information (departure date, return date, etc.)
  • Details surrounding the incident or loss (date of occurrence, description of situation, etc.)

A Note About Claims Related to Medical Situations:

If you are filing a medical expense claim or a trip cancellation or trip interruption claim that is due to a medical situation, you will need to obtain a statement from the patient’s treating physician.

This is not required to begin the claim process. You can file your claim now and upload the Attending Physician Statement form once it is completed.

If you have any questions about your claim or require an alternate method of filing your claim, please contact us.

Check Status / Upload Additional Documents

To check the status of your claim or to upload additional documents to an existing claim, complete the information below.

Initial Required Information

You can start your claim now and then upload additional documents later. Depending on the type of claim filed, you will likely need the following information to initiate a claim:

  • Arch RoamRight Policy Number (found in the email you received from us when you purchased your policy)
  • Where you purchased your policy (the name of a travel agency, roamright.com, etc.)
  • Personal information (contact info, birthdate, etc.)
  • Travel information (departure date, return date, etc.)
  • Details surrounding the incident or loss (date of occurrence, description of situation, etc.)

A Note About Claims Related to Medical Situations:

If you are filing a medical expense claim or a trip cancellation or trip interruption claim that is due to a medical situation, you will need to obtain a statement from the patient’s treating physician.

This is not required to begin the claim process. You can file your claim now and upload the Attending Physician Statement form once it is completed.

If you have any questions about your claim or require an alternate method of filing your claim, please contact us.